You see them everywhere. Anti-bullying campaigns. People are bullied for just about anything. For looking different, for different beliefs, for sexual orientations, for race, creed, color, religion, etc. ...
The worst year ever?
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 22, 2020
Was 2020 really “the worst year ever”? Let’s take a closer look. It might open your eyes.
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Wait, what did you just say, CMS?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 15, 2022
Keeping up with the constantly changing guidance between the Centers for Medicare & Medicaid Services and the Centers for Disease Control and Prevention regulations would make even a rocket scientist’s...
Test and tests and tests… there’s failure here
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 01, 2022
Let’s face it. Unless you’re the character Sheldon from the show “The Big Bang Theory” or “Young Sheldon,” most of us really hate to take tests. So, those of us in this profession got a little...
Compassion fatigue – the struggle is real
By
Jacqueline Vance, RNC, CDONA/LTC
Jul 27, 2021
Not getting a vaccine isn’t just affecting you. It’s why we have this variant, and it’s why we all have to keep dealing with this. And it’s why nurses are burning out and getting compassion...