Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.
7 ways to improve resident satisfaction
By
Chris Magleby
Dec 30, 2013
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth...
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...