As a manager, have you ever had that haunting feeling when an employee gives you their two-week notice out of the blue? You were probably shocked and left wondering, “What went wrong? Is it something...
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...