Two satisfaction reports show two sides of long-term care
By
Liza Berger
May 29, 2009
Paying careful attention to our Web news this week, you may have been scratching your heads about the state of resident satisfaction in long-term care facilities. The reason is two differing takes on the...
Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.