After O’Connor family gatherings, it’s always the outrageous attendees who are remembered and later talked about. Nursing home operators can relate, as they’re being reminded yet again after...
It’s not easy being the designated villain
By
John O'Connor
Feb 20, 2023
Let’s face it, you have one mega-sized target on your back if you run a nursing home. One that people in most other fields never have to worry much about.
Admitting to mistakes may be good for your business
By
John O'Connor
Sep 14, 2012
When mistakes happen, many long-term care operators tend to flip out.