Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
Falls can cost more than an arm and a leg
By
John O'Connor
Oct 31, 2014
Long-term care operators have many good reasons to keep resident falls to an absolute minimum. Yet it’s amazing how blasé we’ve become about the damage that falls inflict.