Experiences become stories, which really are perceptions of the actual experience translated. Stories spread by word of mouth, amplified by social media. Stories make people fall in love, or hate, with...
Frontline presents skewed picture of assisted living, ALFA leader says
By
Tim Mullaney
Jul 31, 2013
Incidents of resident harm are “rare and isolated” in assisted living communities, and providers work closely with regulators and support transparency, the leader of the Assisted Living Federation...
Why online reviews are here to stay
By
Shelley Laurell
May 10, 2013
The Internet has given consumers a voice. Sharing with one another online, they visit and revisit online sources when making decisions. The places where their searches intersect with information they want...