You never know when freak storms or unexpected fires might strike. But you can be sure that if and when one does, angry people will line up to demand that you be held more accountable.
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
A sweep of genius in long-term care procurement
By
James M. Berklan
May 09, 2012
Just say “cheese” was my first reaction when I saw the notice.