Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
Bridging the disconnect between leaders and workers
By
Eleanor Feldman Barbera, Ph.D.
Apr 05, 2022
As I reviewed the many recent long-term care happenings and articles to select a topic for this week’s blog, my mind kept returning to the fascinating column by researchers Lindsey Creapeau and Jennifer...
Risk mitigation strategies for supporting employees too!
By
Steven Littlehale
Mar 03, 2023
Last month I wrote about risk. I shared that risk in a nursing home originates from many places: residents and families, federal and state regulators, vendors, payers, insurance companies, referral sources...