Whether coaching supervisors on leadership skills or teaching employees to follow proper infection control procedures, the way in which feedback is offered can have an enormous impact on how it’s received...
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...