Was 2020 really “the worst year ever”? Let’s take a closer look. It might open your eyes.
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
A new anti-bullying campaign?
By
Jacqueline Vance, RNC, CDONA/LTC
Aug 02, 2022
You see them everywhere. Anti-bullying campaigns. People are bullied for just about anything. For looking different, for different beliefs, for sexual orientations, for race, creed, color, religion, etc. ...