Are the people who run certain retirement communities unfeeling monsters with no concern for the well-being of residents? I don’t think so. I think they are just like me, and many others who manage...
Building up the executive director’s tool kit
By
Stephen R. La Pierre, NHA
Aug 24, 2012
Executive directors of individual CCRC campuses must fine-tune their tool kits to keep their facilities top of mind with consumers, and ahead of the impending sharp curve of consumer preference. Complacency...