What do you do when a resident crosses the threshold and your organization needs to address quality of death? We all know that there is a great emphasis, appropriately so, on a resident’s quality...
The beauty of bad publicity
By
Gary Tetz
Aug 28, 2014
When I saw the New York Times article illuminating the clever ways devious operators could inflate their Medicare star ratings, I had mixed emotions ranging from fury to rage.
Survey and certification: Level that playing field!
By
Steven Littlehale
Dec 11, 2012
As you engage in quality improvement efforts, put together data-driven marketing materials, complete a HUD refinance application, or talk with families and other community members take care to make sure...
Confidence, plus 1
By
Martie Moore
Jun 02, 2023
I belong to a group on social media that posts pictures of nature, animals, birds and the occasional unidentified print left in the dirt/sand. This day a question was poised, “Can you identify what animal...
‘Love hurts’ and sometimes so do averages
By
Steven Littlehale
Jul 23, 2018
Averages can help or hinder your evaluation of performance. Adding a few additional pieces of data can really support your efforts to properly see opportunity and manage risk.
Sharing of the minds
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 27, 2024
In the past three weeks, I have been involved in some great “meeting of the mind” sessions. One was the AHCA/NCAL Quality Awards Silver Team Leader meeting. Prior to and following that one, I attended...
QAPI in a box
By
Gary Tetz
May 11, 2017
It’s a lot of pressure, working in long-term care. People are becoming much more process-conscious and data-driven, more aware of competitors and more responsive to market research. Perhaps that’s...
Help people prepare for aging
By
Anthony Cirillo
Jul 27, 2010
Long-term care organizations have a responsibility to teach people about living quality lives as older adults. It also makes business sense to do so.