Avoid survey deficiencies through clear communication and honesty, former surveyor says
By
Ashley Carman
Jul 24, 2013
Long-term care providers should use surveys as an opportunity to showcase great care in their facilities, a former surveyor said in a McKnight’s webcast.
Dated technology can cause communication rifts: study
By
Brett Bakshis
Oct 01, 2014
Outmoded methods of communication between caregivers may be responsible for significant amounts of wasted time during shifts, resulting in inefficient patient transfers and hundreds of thousands of dollars...
Thanksgiving comfort: Phone calls, emails work best to reduce residents’ loneliness, boost spirits
By
Alicia Lasek
Nov 24, 2020
According to the Yale School of Public Health, regular phone calls or emails may provide the most solace for people living in long-term care facilities. This includes remote calls, and phone calls while...
Communication lessons from Yoda
By
Jun 28, 2016
What can long-term care professionals learn from Yoda from “Star Wars”? On the surface, probably not a lot — unless you ask Stacey Starling, Ph.D.
A failure to communicate
By
Mary Gustafson
Jun 21, 2012
Basic communication is often overlooked for nursing home managers. Promoting leadership among team members and empowering staff is effective in building teamwork.
Talking through a mask is not easy, but these tips can help
By
Alicia Lasek
Jul 10, 2020
The American Speech-Language-Hearing Association has ideas for counteracting the effects of muffled voices and the lost ability to read lips and facial expressions.
Why are the ‘keepers’ constantly leaving? Thought you’d never ask
By
John O'Connor
May 12, 2014
Whether you manage a caregiving team or run the company, you are probably dealing with three challenges more than you’d like to admit.
Hearing loss group applauds feds for adaptive mask guidelines
By
Alicia Lasek
Jul 15, 2020
The CDC’s updated guidelines “allow for modifications that can improve communication success for everyone,” says the American Speech-Language-Hearing Association.
AMDA’s new COVID vaccine PowerPoint can help answer resident, staff concerns
By
Alicia Lasek
Dec 09, 2020
A toolkit created by industry clinicians aims to help long-term care operators address questions about getting vaccinated. A PowerPoint presentation is available to share with staff and residents.
The power of words
By
Shelly Mesure, MS, OTR/L
Mar 25, 2014
“The pen is mightier than the sword” is an age-old adage that implies that the power of communication — in this case, written communication — is more powerful than a physical weapon. Do...