Are your drivers connected, or waiting to get even?
By
John O'Connor
Dec 23, 2013
An old college friend spent one summer delivering pizzas. For reasons that will soon be obvious, I won’t reveal his name.
4 steps toward slaying the zombies in your nursing home
By
Marty Stempniak
Apr 20, 2018
They’re everywhere — in your billing department, food services, human resources or janitorial — and they’re secretly sabotaging your nursing home, one day at a time. We all know some.
Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Regaining realistic workloads: Humans need maintenance and upgrades too
By
Cara Silletto
Apr 05, 2022
My seven-year-old son recently saw a pick-up truck sitting on the side of the road and asked what happened. From my view, it had clearly blown a tire, so I said, “His tire blew up while he was driving.” ...