Nursing home residents are more satisfied when the level of care in their facility is higher, according to a new analysis of Massachusetts facilities.
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...
7 ways to improve resident satisfaction
By
Chris Magleby
Dec 30, 2013
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth...
Change, change, change: How DOES a new LTC professional stay afloat?
By
Susan LaGrange
Oct 04, 2013
Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their...
Your best competitive advantage? A solid social work department
By
Eleanor Feldman Barbera, Ph.D.
Apr 05, 2013
I have great respect for those who attend to the often complicated physical needs of our long-term care residents, but if your facility doesn’t have a solid social service department, it isn’t...
Reader poll: What do you do to convince residents they’ve picked the right place?
Apr 08, 2018
“We have our own vision, combining hospitality and clinical touches for the highest customer satisfaction. We put cut flowers in every room. We make sure that we respond to them in a timely way and meet...
Two satisfaction reports show two sides of long-term care
By
Liza Berger
May 29, 2009
Paying careful attention to our Web news this week, you may have been scratching your heads about the state of resident satisfaction in long-term care facilities. The reason is two differing takes on the...
Forget Paris, give me the crossword: What makes residents happy?
By
Tim Mullaney
Feb 18, 2014
Which would make you happier: walking onto your porch on a sunny morning or taking snapshots from the top of the Eiffel Tower? How about: having a long, fun conversation with your child or going to a Bob...