Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
Bridging the disconnect between leaders and workers
By
Eleanor Feldman Barbera, Ph.D.
Apr 05, 2022
As I reviewed the many recent long-term care happenings and articles to select a topic for this week’s blog, my mind kept returning to the fascinating column by researchers Lindsey Creapeau and Jennifer...
Support staff in a different way to reduce turnover
By
Cara Silletto
Jun 02, 2022
Front-line workers want physical, mental and emotional SUPPORT from their leaders. They’re not getting it right now, and they need it every single day!
Regaining realistic workloads: Humans need maintenance and upgrades too
By
Cara Silletto
Apr 05, 2022
My seven-year-old son recently saw a pick-up truck sitting on the side of the road and asked what happened. From my view, it had clearly blown a tire, so I said, “His tire blew up while he was driving.” ...