Ask the nursing expert … about improving customer service
By
Angel McGarrity-Davis, RN, CDONA, NHA
Oct 01, 2014
I’m a new unit manager and I see a lack of good customer service. What can I do?
Staying focused in long-term care
By
Allison True
Mar 13, 2015
Political correctness is a concept that has been around since the first activists in the University of Wisconsin Madison added it to our language and our thinking. Inevitably, it reached long-term care...
Mind your p’s and q’s
By
Barbara Dice
Jul 12, 2010
Practicing good manners makes residents feel more comfortable and helps to motivate staff.
Despite PPE, healthcare workers face greater risk of positive COVID-19 test
By
Alicia Lasek
Aug 04, 2020
Frontline providers with access to “adequate” personal protective equipment are three times more likely to test positive for the coronavirus than the general public. The rate rises to fivefold among...
The invisible battle
By
Dave Surico
Mar 01, 2013
Providers must keep caregiving environments impeccably clean — removing bugs and germs (both seen and unseen) and other threatening elements
Want better outcomes? Work less
By
Sep 22, 2015
It’s no wonder that the latest experiment in shorter, more efficient work days comes out of Europe.
Nurses, help your patients by helping yourselves
By
Marla J. Weston, PhD, RN, FAAN, and Martie Moore, RN, MAOM, CPHQ
Oct 19, 2015
Ask a nurse how she consoles patients with difficult diagnoses, stabilizes a critical patient or quickly saves a life. Nurses do these things masterfully, and often. But ask a nurse how she takes care...