On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Ask the nursing expert … about improving customer service
By
Angel McGarrity-Davis, RN, CDONA, NHA
Oct 01, 2014
I’m a new unit manager and I see a lack of good customer service. What can I do?
Putting a conference in the happiest place
By
Elizabeth Newman
Jun 16, 2014
Far and away, the most pleasant conference experience I have had was in Anaheim, CA, last week, where NADONA held its annual conference. That is because of the Disney experience, and the fact it brings...
Two sheets to the win
By
Gary Tetz
Jun 30, 2022
Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
Emergency department efficiency vs. customer service
By
Kristyna Culp
Sep 26, 2014
In healthcare, not all “wasted time” is truly wasted. In fact, some of the most important aspects of healthcare are less than 100% efficient. Of course, we can and should strive for greater...
The lessons of Fuaja Singh
By
Shelly Mesure, MS, OTR/L
Apr 09, 2013
Fuaja Singh completed his last marathon in Hong Kong only a few weeks before he turned 102 years old recently. He said he feels it might be time to retire from running marathons, but he plans to continue...