It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
In the battle against coronavirus, science always wins
By
Liza Berger
Oct 06, 2020
Science has been winning a lot of arguments lately. ake our president’s recent contraction of the coronavirus.
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
Just what you always wanted: More penalties
By
Liza Berger
Jun 03, 2020
The coronavirus is the proverbial gift that keeps on giving — to nursing homes, in particular.
Rooting out the cause of a cat problem
By
Elizabeth Newman
Mar 24, 2017
Hearing the phrase “root cause analysis” always strikes a bit of fear into my heart because it always seems to be a complex process. In long-term care, this is often framed as not only knowing...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
CMS’ rollout decisions don’t always make sense
By
Liza Berger
Mar 06, 2009
You have to wonder who is making some of the calls at the Centers for Medicare & Medicaid Services—because they don’t seem altogether consistent. While some decisions are spot on, others leave you...
As a boss, are you providing good guidance, or ‘good’ stories?
By
John O'Connor
Nov 22, 2013
Say what you will about bad bosses: They always seem to create great stories. But not usually as intended.