On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Reader poll: What is most memorable from your first day at your current job?
May 08, 2018
“I was a newbie on the job. I worked to develop rapport with the residents and staff. I always had wanted to work with Wesley Woods. I would ride past it and hope. It has changed so drastically over...
Driven to drink – cheers!
By
Gary Tetz
Mar 04, 2015
Is it just a coincidence that on the day after the most heartbreaking defeat ever in Seattle sports, following the worst coaching decision in recorded football history, not just the Super Bowl, I choose...
Stress mismanagement
By
Gary Tetz
Oct 01, 2012
I should have known right then that too much job-related stress was finally getting to me.
Things I Think: Out of control, loving it
By
Gary Tetz
Jun 08, 2018
Pretty much any sense of personal control — in your schedule, to-do list or even life sometimes. That’s what you’ll have to give up to be a great, and happy, long-term care facility administrator....
Things I think: Surviving the treadmill
By
Gary Tetz
Mar 08, 2018
Exercise can be hazardous to your health. Like antipsychotics, its pursuit should include a black box warning that atypical, or even typical, fitness attempts carry increased risk of injury and embarrassment....
Waiting for a pellet
By
Gary Tetz
Jun 06, 2016
From now on when I ponder the future of long-term care, I’ll think about Uncle Jimmy.
Reader Poll: What’s something you wish people outside of the industry knew about long-term care?
Apr 04, 2016
“I think the thing I would like folks to know is there’s always a battle to get rid of the stereotypes. The people I work with are very intent on putting their heart and care into what they...
A not-so-joyful noise
By
Gary Tetz
May 01, 2013
I’m sure you remember the old joke: “Why are nursing homes so noisy? Because we forget people actually live there.” Oh sorry, that’s not a joke. My mistake.