On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Reader poll: What is most memorable from your first day at your current job?
May 08, 2018
“I was a newbie on the job. I worked to develop rapport with the residents and staff. I always had wanted to work with Wesley Woods. I would ride past it and hope. It has changed so drastically over...
Reader Poll: Who is the most underappreciated segment of your facility?
Feb 02, 2020
Reader Poll: Who is the most underappreciated segment of your facility?
Open wide and listen
By
Gary Tetz
May 01, 2021
Aren’t you glad that when the survey team shows up at your long-term care facility, they don’t horizontally immobilize you, place an assortment of sharp tools in your mouth to prevent you from defending...
Driven to drink – cheers!
By
Gary Tetz
Mar 04, 2015
Is it just a coincidence that on the day after the most heartbreaking defeat ever in Seattle sports, following the worst coaching decision in recorded football history, not just the Super Bowl, I choose...
Stress mismanagement
By
Gary Tetz
Oct 01, 2012
I should have known right then that too much job-related stress was finally getting to me.
Things I Think: Out of control, loving it
By
Gary Tetz
Jun 08, 2018
Pretty much any sense of personal control — in your schedule, to-do list or even life sometimes. That’s what you’ll have to give up to be a great, and happy, long-term care facility administrator....
Things I think: Surviving the treadmill
By
Gary Tetz
Mar 08, 2018
Exercise can be hazardous to your health. Like antipsychotics, its pursuit should include a black box warning that atypical, or even typical, fitness attempts carry increased risk of injury and embarrassment....
Stuck in Model T mode
By
John O'Connor
Mar 02, 2020
Let’s say you want to purchase a new car. Would you walk into a dealership and request “a Toyota”? Not likely.