Reader Poll: What non-clinical skill is most important in your daily work?
Oct 01, 2016
“Conflict resolution would be a big one. I have 300 employees and they don’t always get along. It really depends on the situation, but it’s usually employee to employee.”
The wisdom of age
By
Gary Tetz
Jan 06, 2017
It’s like a dash of smelling salts under the nose. Talking to actual long-term care residents always affects me like that: an abrupt awakening from the fog and unconsciousness of stress, distraction...
Reader Poll: What’s something you wish people outside of the industry knew about long-term care?
Apr 04, 2016
“I think the thing I would like folks to know is there’s always a battle to get rid of the stereotypes. The people I work with are very intent on putting their heart and care into what they...
Shock ’em with action
By
Gary Tetz
Mar 01, 2014
On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Reader Poll: What is the best thing your manager does to help you in your job?
Apr 05, 2017
“He (Board Chairman of the Reformed Church Home Reed Feuster) encourages me. He always makes a point to thank us and offer help. It’s kind of refreshing to get outside support. At the board...
The ‘I’ in Toxic Team
By
Gary Tetz
Dec 06, 2017
Have you ever been a member of a Toxic Team in long-term care? Where you’re always watching your back, thinking you’re a martyr, wondering what so-and-so meant when he or she said this or that,...
Reader poll: What do you wear to work, and why?
Jan 04, 2016
“Exactly what I’m wearing now [a tie, dress shirt, black pants]. I wear this every day except Friday, which is casual.”
Waiting for a pellet
By
Gary Tetz
Jun 06, 2016
From now on when I ponder the future of long-term care, I’ll think about Uncle Jimmy.
Reader poll: What are you known for in your workplace?
Mar 08, 2018
“I am known for letting the creative side of my brain take the driver’s seat and see what magic comes. My colleagues might say that I’m always talking about the stories and accomplishments...
Compliance clock ticks
By
Terese Farhat
Feb 02, 2013
Nursing facilities have always faced an array of obligations in order to provide services to Medicare and Medicaid beneficiaries, which can sometimes seem burdensome in comparison with other providers....