CMP grant receives phenomenal nursing retention results, even during pandemic!
By
Peg Tobin
Jul 09, 2021
Tobin and Associates, Inc. received a Civil Monetary Penalty Grant to implement a Nurse Leadership Training Program in Ohio from January 1, 2018, to December 31, 2020. The purpose of this grant was to...
Reader poll: What do you do to convince residents they’ve picked the right place?
Apr 08, 2018
“We have our own vision, combining hospitality and clinical touches for the highest customer satisfaction. We put cut flowers in every room. We make sure that we respond to them in a timely way and meet...
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...
Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
7 ways to improve resident satisfaction
By
Chris Magleby
Dec 30, 2013
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth...
Improving staff satisfaction
By
Rebecca McNeil
Oct 22, 2013
Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.
Change, change, change: How DOES a new LTC professional stay afloat?
By
Susan LaGrange
Oct 04, 2013
Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their...
Care tied to resident satisfaction in report
By
Elizabeth Newman
Sep 01, 2013
Nursing home residents are more satisfied when the level of care in their facility is higher, according to a new analysis of Massachusetts facilities.
Satisfaction guaranteed?
By
Margaret A. Wylde, Ph.D.
Jan 25, 2013
How much time is spent providing assistance to the average assisted living resident? Are their lives at a point where “assisted living resident” is the best way to describe them?
Resident satisfaction rates have improved and health survey citations are declining in skilled nursing facilities, according to a new quality of care report.