How LTC facilities can use communication technology to avoid compliance traps
By
Gary Hamilton
Frances Carroll
Apr 02, 2024
“If it is not documented, it is not done” is a fundamental rule of healthcare. For those who work in long-term care (LTC) and skilled nursing, a relevant version of this rule is, “If a staff member...
Speaking Southern
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 28, 2023
I have learned from all my years in management that not everyone communicates the same way. And as a manager, we need to allow people to communicate to us in their own way. I may be a type A, bottom-line...
Four choices
By
Julie Thorson
Sep 15, 2021
Testing our leadership skills, especially our communication skills, is certainly difficult these days. Effective communication is always a challenge, but when our emotions are running high and exhaustion...
Excuse me, what did you say?
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 09, 2021
Come on, we’ve all done it: misheard a song lyric but proudly sang it out at the top of our lungs. I still remember Mom at an “oldies” concert where they were playing “Mony Mony” by Tommy...
AMDA’s new COVID vaccine PowerPoint can help answer resident, staff concerns
By
Alicia Lasek
Dec 09, 2020
A toolkit created by industry clinicians aims to help long-term care operators address questions about getting vaccinated. A PowerPoint presentation is available to share with staff and residents.
Thanksgiving comfort: Phone calls, emails work best to reduce residents’ loneliness, boost spirits
By
Alicia Lasek
Nov 24, 2020
According to the Yale School of Public Health, regular phone calls or emails may provide the most solace for people living in long-term care facilities. This includes remote calls, and phone calls while...
Hearing loss group applauds feds for adaptive mask guidelines
By
Alicia Lasek
Jul 15, 2020
The CDC’s updated guidelines “allow for modifications that can improve communication success for everyone,” says the American Speech-Language-Hearing Association.
Talking through a mask is not easy, but these tips can help
By
Alicia Lasek
Jul 10, 2020
The American Speech-Language-Hearing Association has ideas for counteracting the effects of muffled voices and the lost ability to read lips and facial expressions.
When technology fails us: ‘We talk’
By
Steven Littlehale
Dec 19, 2016
Driving my Grandma to one of her favorite restaurants to celebrate a significant birthday (she prefers that I don’t specify which) offered me an important lesson in communication.
Communication lessons from Yoda
By
Jun 28, 2016
What can long-term care professionals learn from Yoda from “Star Wars”? On the surface, probably not a lot — unless you ask Stacey Starling, Ph.D.