Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Improving fleet and driver safety
By
Betty Norman
Feb 13, 2014
When you hear the word “fleet,” you might think of hundreds of school buses or thousands of trucks or vans. But organizations of all sizes own vehicles that help support their business operations....
Issues to consider when disaster planning: Part 2
By
Betty Norman
Mar 29, 2013
As we learned during Sandy, it’s essential to know where residents will be evacuated and to have protocols to account for everyone’s safety. Connect with facilities in your community about...
The importance of a smoking policy
By
Betty Norman
Oct 25, 2012
Resident smoking polices mean much more than cleaner air at long-term care facilities. As recent incidents demonstrate, having effective policies for residents – and making sure they are followed...