I have learned from all my years in management that not everyone communicates the same way. And as a manager, we need to allow people to communicate to us in their own way. I may be a type A, bottom-line...
Taking control back
By
Matt Salmon
Oct 19, 2021
I think it’s important that we recognize the impact COVID has had on our staff — and in some cases, recognize the damage it has done. Our staff are experiencing dissatisfaction and disconnection at...
Listening in at the intersection of policy and pain
By
Kimberly Marselas
Mar 10, 2021
My obsession with podcasts began a few years ago, when I spent quite a bit of time on the road. Naturally, I found true crime podcasts the best sidekick for long solo drives, and my library remains stacked...
When technology fails us: ‘We talk’
By
Steven Littlehale
Dec 19, 2016
Driving my Grandma to one of her favorite restaurants to celebrate a significant birthday (she prefers that I don’t specify which) offered me an important lesson in communication.
SNF snapshot of trouble
By
Elizabeth Newman
Oct 23, 2015
The HCR ManorCare hepatitis C story we ran earlier this week deserves another look, but probably not for the reason you’re thinking. Without meaning to, it forcefully reminded us of the power of...