Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
2015: The year of innovation
By
Jon Kole
Dec 19, 2014
As we prepare to say goodbye to 2014 and hello to 2015, now is the time to make a New Year’s resolution of innovation. While each long-term care facility will chart its own course, the Hebrew Home...