Nursing home thrust into controversy after dangling KitchenAid prize for 5-star reviews
By
Josh Henreckson
Dec 14, 2023
Nursing homes are always under pressure to receive stellar online reviews. But the aggressive tactics of one Massachusetts facility has raised questions of how far they should go to get 5-star reviews. ...
How online reviews can lead to HIPAA violations
By
Kelli Fleming
Angie Smith
May 10, 2023
As consumers increasingly turn to online reviews before making a purchase, more and more businesses are building up their online presence to influence decision-making and bolster marketing efforts. But...
Which matters most: Social media or Five-Star?
By
Steven Littlehale
May 27, 2022
Recently my colleague Ken Kelley, MS, OTR/L, RAC-CT, a clinical consultant/reimbursement specialist, posited something about Five-Star ratings that I hadn’t considered. He suggested that, in general,...
All by myself
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 29, 2021
When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think...
Embracing — and encouraging — online reviews
By
Nov 08, 2017
It’s time again to talk about an issue that’s been increasingly on healthcare providers’ minds in recent years — and will probably only continue to grow more urgent: patients’...
AHCA pitches ‘permanent’ therapy payment system
By
John Hall
Mar 06, 2015
Nursing homes’ biggest national ally and advocate is making the rounds on Capitol Hill this week in an effort to convince Congress to let die a lengthy experiment to withhold therapy claims while...
Caring.com and Reputation.com partner
Dec 10, 2013
Reputation.com and Caring.com have reached an agreement to share information. Reputation.com will now pull Caring.com’s reviews into its Reputation for Business product, a cloud-based platform that...
Why online reviews are here to stay
By
Shelley Laurell
May 10, 2013
The Internet has given consumers a voice. Sharing with one another online, they visit and revisit online sources when making decisions. The places where their searches intersect with information they want...