As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...
Your best competitive advantage? A solid social work department
By
Eleanor Feldman Barbera, Ph.D.
Apr 05, 2013
I have great respect for those who attend to the often complicated physical needs of our long-term care residents, but if your facility doesn’t have a solid social service department, it isn’t...