Admitting to mistakes may be good for your business
By
John O'Connor
Sep 14, 2012
When mistakes happen, many long-term care operators tend to flip out.
Never ruin an apology with an excuse
By
Jean Wendland Porter
Jun 28, 2022
Never ruin an apology with an excuse – Ben Franklin Medical malpractice is not something we like to think about. For my entire career, even though I worked for corporations and individual entities,...