Disaster communication: A tale of two mothers-in-law
By
Eleanor Feldman Barbera, Ph.D.
Sep 26, 2017
Both of my mothers-in-law live in long-term care communities in Florida. One lives in a place that was excellent about how they communicated with family members before, during and after Hurricane Irma....
Fire, rain and the elephant on the 40th floor
By
John O'Connor
Nov 27, 2017
You never know when freak storms or unexpected fires might strike. But you can be sure that if and when one does, angry people will line up to demand that you be held more accountable.
Organizational issues to consider in disaster planning
By
Betty Norman
Mar 01, 2013
Just as Hurricane Katrina prompted discussion about emergency preparedness in 2005, Superstorm Sandy has re-ignited talks in the senior living communities about their ability to respond to disasters. When...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Emergency preparedness: More than an act of paperwork
Jul 31, 2017
My phone rang and the voice said, “We are activating our incident command center.” I asked, “Is this a drill?” The voice in a solid tone replied, “This is not a drill.”
Calming fears of floods and other catastrophes
By
Eleanor Feldman Barbera, Ph.D.
Aug 29, 2017
By now it’s likely that you, your staff, the residents and their families have seen the incredibly disturbing photo of assisted living residents in Dickinson, TX, sitting in waist-high floodwaters....
Natural gas leak near facility highlights the importance of planning
By
Stan Szpytek
Jul 14, 2021
Incidents like the one that is about to be summarized emphasize the importance of hazard analysis as required by the Center for Medicare & Medicaid Services Emergency Preparedness Rule. Knowing the potential...
A sweep of genius in long-term care procurement
By
James M. Berklan
May 09, 2012
Just say “cheese” was my first reaction when I saw the notice.
Getting ready for the unthinkable
By
Richard Cheng
Mar 12, 2014
Natural disasters and catastrophic events by definition arise unpredictably and consequently do not remain even in the back of people’s minds on a consistent basis.