Ask the nursing expert … about improving customer service
By
Angel McGarrity-Davis, RN, CDONA, NHA
Oct 01, 2014
I’m a new unit manager and I see a lack of good customer service. What can I do?
Despite PPE, healthcare workers face greater risk of positive COVID-19 test
By
Alicia Lasek
Aug 04, 2020
Frontline providers with access to “adequate” personal protective equipment are three times more likely to test positive for the coronavirus than the general public. The rate rises to fivefold among...
The invisible battle
By
Dave Surico
Mar 01, 2013
Providers must keep caregiving environments impeccably clean — removing bugs and germs (both seen and unseen) and other threatening elements
Top concern of post-acute patients is staff competence, small study finds
By
Alicia Lasek
Dec 14, 2022
Staff competence and professionalism lend confidence that restored health and independence are in sight, patients told investigators.
Study aims to blunt staff burnout, make emotional well-being essential for staff health, resident care,...
By
Joe Bush
Oct 19, 2022
Creating and continuing a culture of well-being and mental health care for nursing home staff is a powerful tool for not only helping residents but attracting and retaining employees, says the National...