NAAP and Sage Stream pilot innovative program delivery network
By
Anthony Cirillo
Jul 27, 2021
For two weeks at the end of June, the members of the National Association of Activity Professionals were treated to two weeks of free programming by Sage Stream, an innovative and new senior entertainment...
Going to battle for customer experiences
By
Anthony Cirillo
Oct 14, 2015
At AHCA, Gen. Stan McChrystal said having teams is not enough.
Combat Frontline on the front lines
By
Anthony Cirillo
Sep 30, 2013
Experiences become stories, which really are perceptions of the actual experience translated. Stories spread by word of mouth, amplified by social media. Stories make people fall in love, or hate, with...
What would Jack Bauer do?
By
Anthony Cirillo
Mar 06, 2013
In the now-infamous case of an independent living facility’s policy on CPR, the simple perception is that a woman was dying and needed CPR. Sound and prudent judgment would have been to perform it,...
Lose your story, open up possibility
By
Anthony Cirillo
Jan 07, 2013
I recently attended something called the Landmark Forum. Suffice to say it was an intensive three days of self-introspection. The net-net. Things in life happen. We then create a story around it. The story...
Hardwiring compassion and empathy
By
Anthony Cirillo
Sep 17, 2012
Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best...
Let’s change ‘Activity Director’ to ‘Chief Experience Officer’
By
Anthony Cirillo
Nov 29, 2011
Back in Philadelphia, I was a hospital executive who moonlighted as a musician and singer in bands, casinos and nightclubs. When I tired of the band scene, I was looking for an outlet for my musical talents...
Nursing homes’ new mission: Fitting into accountable care organizations
By
Anthony Cirillo
Nov 03, 2010
To survive in the not-so-distant future, nursing homes will have to find a role within accountable care organizations.
Help people prepare for aging
By
Anthony Cirillo
Jul 27, 2010
Long-term care organizations have a responsibility to teach people about living quality lives as older adults. It also makes business sense to do so.
Health reform, Steve Jobs and owning more of the aging services pie
By
Anthony Cirillo
May 05, 2010
To survive in this new era of healthcare reform, long-term care organizations need to carve out a bigger role in the continuum of care.