Organizational issues to consider in disaster planning
By
Betty Norman
Mar 01, 2013
Just as Hurricane Katrina prompted discussion about emergency preparedness in 2005, Superstorm Sandy has re-ignited talks in the senior living communities about their ability to respond to disasters. When...
Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Communicating with families while respecting resident privacy
By
Betty Norman
Oct 18, 2017
If staff members are not aware of the proper guidelines on what information can and cannot be shared, there could easily be a breach of that resident’s privacy.
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Playing it safe: The need for a comprehensive safety program
By
Betty Norman
Dec 27, 2017
Does your organizational safety program and committee focus solely on employee injuries and Workers’ Compensation issues? If so, you are not alone.
Social media: A risk analysis
By
Betty Norman
Dec 23, 2015
In lieu of disturbing stories about applications such as Snapchat, it’s a good time to review best practices.
Limiting your contractual liability
By
Betty Norman
Jun 27, 2016
Contract review allows you to evaluate potential risk exposures and ensure that you limit your liability when working with third parties.
How family expectations change a healthcare organization
By
Betty Norman
Nov 16, 2016
It has long been speculated that a patient’s (or their family’s) disappointment with the care they receive in the healthcare system is a key driver for complaints and sometimes even litigation.
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.
Control your claims: Pressure ulcer/wound care management
By
Betty Norman
Apr 12, 2017
Our loss trending experience has shown us that the same issues that result in F-tags during a survey can also result in a patient event or claim.