Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Control your claims: Pressure ulcer/wound care management
By
Betty Norman
Apr 12, 2017
Our loss trending experience has shown us that the same issues that result in F-tags during a survey can also result in a patient event or claim.
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.
Understanding AEDs in the workplace
By
Betty Norman
Aug 17, 2016
Waiting for the arrival of emergency medical system personnel can result in a lower survival rate.
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Understanding incident reporting
By
Betty Norman
Oct 28, 2015
An incident is generally defined as any happening that is not consistent with the routine care of a particular resident or an event that is not consistent with the routine operation of the organization.
Exploring passenger van safety
By
Betty Norman
Jun 03, 2015
Fifteen-passenger vans, which many senior living organizations use, are more likely to be involved in a single-vehicle rollover crash than any other type of vehicle.
Improving fleet and driver safety
By
Betty Norman
Feb 13, 2014
When you hear the word “fleet,” you might think of hundreds of school buses or thousands of trucks or vans. But organizations of all sizes own vehicles that help support their business operations....
Issues to consider when disaster planning: Part 2
By
Betty Norman
Mar 29, 2013
As we learned during Sandy, it’s essential to know where residents will be evacuated and to have protocols to account for everyone’s safety. Connect with facilities in your community about...
Organizational issues to consider in disaster planning
By
Betty Norman
Mar 01, 2013
Just as Hurricane Katrina prompted discussion about emergency preparedness in 2005, Superstorm Sandy has re-ignited talks in the senior living communities about their ability to respond to disasters. When...