On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
My gas station utopia
By
Gary Tetz
Jan 20, 2023
Many long-term care administrators know how to foster that kind of environment already, but I might just have to drive the rest of them over to my gas station to observe and somehow assimilate their methods...
Two sheets to the win
By
Gary Tetz
Jun 30, 2022
Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...