On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Long-term (care) anxiety at bargain prices
By
Gary Tetz
Apr 10, 2014
The median annual cost of a nursing home room is now more than $87,000, according to a recent survey. To an uninformed member of the public, I’m sure that seems like a lot. But what the average person...
Investing in distraction
By
Gary Tetz
Dec 20, 2012
I’m concerned that some nursing home administrators don’t seem to have enough to do. You would think that with survey and census and deer crashing through windows, they’d be able to keep...
Open wide and listen
By
Gary Tetz
May 01, 2021
Aren’t you glad that when the survey team shows up at your long-term care facility, they don’t horizontally immobilize you, place an assortment of sharp tools in your mouth to prevent you from defending...
For Royal Baby and long-term care profession, spooky coincidences abound
By
Gary Tetz
Jul 29, 2013
That poor Royal Baby just can’t catch a break. What were the odds of His birth occurring within hours of an inebriated Amanda Bynes being accused of trespassing at a Los Angeles long-term care community?...
Naïveté solves all LTC-related problems, studies do not show
By
Gary Tetz
Jun 03, 2016
Next to a cozy blanket or mug of cocoa, nothing quite soothes the soul like the calming embrace of pure naiveté. Perhaps that’s why more than one-third of Americans apparently believe Medicare will...
Pig bladders, spiders and ponies — oh my!
By
Gary Tetz
Apr 20, 2017
Last time, I wrote about pig bladders, and how they can help bolster the courage of your convictions to innovatively solve any long-term care challenge. So I think you’re definitely ready for a frank...
Uniform conformity
By
Gary Tetz
Mar 14, 2013
How widespread is the adoption of uniforms within the long-term care profession? According to a rigorous and scientific phone survey I conducted of the one nursing home administrator who would take my...
Providers are from Mars, regulators are from Venus
By
Gary Tetz
Aug 15, 2013
More than 100,000 desperate folks wish to move to Mars and never come back. They’ve even paid an application fee, so they must be serious.