Sometimes I have to stretch to recite something joyful to share from the past week, as is requested at one of our regular work meetings. But this week, the task was easy.
Uber-terrified by technology
By
Gary Tetz
Jul 16, 2015
I was scared, I’ll admit it. I had never used it before. It was all so intimidating and new. The old system worked fine for me, and I was comfortable with its inadequacies. You might think I’m...
The Sasha Experience
By
Gary Tetz
Feb 27, 2014
It’s been a rough day for good customer service, and since you live and work in a profession dependent upon it, I’m sharing these still raw and painful experiences because I believe they’ll...
Lord of the Rings
By
Gary Tetz
Mar 04, 2021
After mocking wearers of Apple watches not so long ago, citing an annoying interaction that took place in a nursing home lobby, I finally got one myself. I realize this makes me a hypocrite, and I’m...
Lost in a nursing home elevator — and lived to not talk about it
By
Gary Tetz
Jun 20, 2013
Here’s one that slipped through the cracks, and I’m beating myself up about it. How did I miss the McKnight’s story about Rosalie, the 87-year-old nursing home resident who was trapped...
QAPI in a box
By
Gary Tetz
May 11, 2017
It’s a lot of pressure, working in long-term care. People are becoming much more process-conscious and data-driven, more aware of competitors and more responsive to market research. Perhaps that’s...
Two sheets to the win
By
Gary Tetz
Jun 30, 2022
Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
Coming out old
By
Gary Tetz
Mar 12, 2015
Growing old is a choice. I realize that now. But it took some straight talk from neurosurgeon and likely Republican presidential candidate Ben Carson to help me see the light.
Elf solves LTC staffing crisis
By
Gary Tetz
Dec 14, 2017
November 28 is ruined for me now. Thanks, CMS. For years, I’ve been celebrating it as the fateful day in 1443 when Albanian George Kastriotis Skanderbeg and his forces liberated Kruja in Middle Albania...
Paul Revere rides again
By
Gary Tetz
Nov 12, 2020
Where is Paul Revere when we need him? It seems like he should be racing through every hamlet and long-term care facility in America shrieking, “The vaccine is coming! The vaccine is coming!”