On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Reaction management
By
Gary Tetz
Apr 04, 2016
So, how should I react to what that back-stabbing little blankety-blank (fake name redacted for HIPAA compliance) said or did to me?
A not-so-joyful noise
By
Gary Tetz
May 01, 2013
I’m sure you remember the old joke: “Why are nursing homes so noisy? Because we forget people actually live there.” Oh sorry, that’s not a joke. My mistake.
Some needles of joy
By
Gary Tetz
Jun 06, 2019
My acupuncturist might be the most joy-filled person I’ve ever encountered. Her joy radiates and envelops, filling the room with a contagion of positivity. Even the fact that she’s wielding sharp...
Heroes of another war
By
Gary Tetz
May 01, 2020
Ed was only 16 years old, but when Pearl Harbor was attacked, he rushed to his local Navy recruiting office to enlist, only to be told he was too young to serve in the military.