On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Open wide and listen
By
Gary Tetz
May 01, 2021
Aren’t you glad that when the survey team shows up at your long-term care facility, they don’t horizontally immobilize you, place an assortment of sharp tools in your mouth to prevent you from defending...
Driven to drink – cheers!
By
Gary Tetz
Mar 04, 2015
Is it just a coincidence that on the day after the most heartbreaking defeat ever in Seattle sports, following the worst coaching decision in recorded football history, not just the Super Bowl, I choose...
Stress mismanagement
By
Gary Tetz
Oct 01, 2012
I should have known right then that too much job-related stress was finally getting to me.
Things I Think: Out of control, loving it
By
Gary Tetz
Jun 08, 2018
Pretty much any sense of personal control — in your schedule, to-do list or even life sometimes. That’s what you’ll have to give up to be a great, and happy, long-term care facility administrator....
Things I think: Surviving the treadmill
By
Gary Tetz
Mar 08, 2018
Exercise can be hazardous to your health. Like antipsychotics, its pursuit should include a black box warning that atypical, or even typical, fitness attempts carry increased risk of injury and embarrassment....
Things I Think: Save enough to get back home
By
Gary Tetz
Oct 07, 2022
I wanted so badly to keep going, to devote everything I had to my mission that day, and I felt like a complete failure when I turned around.
Waiting for a pellet
By
Gary Tetz
Jun 06, 2016
From now on when I ponder the future of long-term care, I’ll think about Uncle Jimmy.
Things I Think: The lessons of autumn
By
Gary Tetz
Dec 05, 2019
Autumn is a time of change. That probably seems trite and obvious, and certainly it’s a trait shared by all the seasons, at least where I live in the Pacific Northwest. But the transitions of fall always...