You see them everywhere. Anti-bullying campaigns. People are bullied for just about anything. For looking different, for different beliefs, for sexual orientations, for race, creed, color, religion, etc. ...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Wait, what did you just say, CMS?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 15, 2022
Keeping up with the constantly changing guidance between the Centers for Medicare & Medicaid Services and the Centers for Disease Control and Prevention regulations would make even a rocket scientist’s...