The time to sparkle: reducing surveyor-induced anxiety through preparation and consistency
By
John Andrews
Aug 01, 2010
Laundry and housekeeping staff should not worry about surveyor visits if they have prepared properly and operate consistently with high standards
Glad you asked
By
John Andrews
Nov 01, 2008
Resident satisfaction surveys are becoming widespread as consumer, regulatory pressures bear down on the industry.
Surviving scrutiny
By
John Andrews
Sep 01, 2011
Faster-paced regulatory climate requires facilities to adopt ‘culture change’ in order to meet new corporate compliance initiatives coming in the next few years
Having heads in the cloud is good for LTC, says IT expert
By
John Andrews
Apr 01, 2013
In a new report titled “The State of the Cloud,” technology products vendor CDW found that the percentage of healthcare organizations implementing or maintaining cloud-based computing increased...
The power of feedback
By
John Andrews
Nov 01, 2011
Operators have discovered that keeping residents and their families satisfied can help all facets of managing the business — including the bottom line.
Catching bad bugs
By
John Andrews
Jun 01, 2013
New strains of drug-resistant pathogens are targets of more scrutiny among infection control professionals employed in long-term care environments.
Pass the smell test
By
John Andrews
Aug 01, 2012
Many providers risk rejection by underinvesting in laundry or housekeeping units, putting their reputations in peril and driving away potential residents.
A shifting climate: navigating an uncertain lending environment
By
John Andrews
Oct 01, 2009
The lending environment is better, but it is still unpredictable. Providers asking for capital should come prepared to prove their worthiness as borrowers
Back from the brink
By
John Andrews
Oct 01, 2010
The skilled nursing sector has recovered relatively well from the economic meltdown in 2008. Still, capital is tight and economic soft spots remain
Losing steam
By
John Andrews
Feb 06, 2008
The eldercare real estate market may no longer be red-hot, but it is largely insulated from the residential sector collapse.