“Out of the bad we shall find good.” That sounds kind of biblical, doesn’t it? But I didn’t hear it while sitting in a pew on a Sunday. It came from a resolute skilled nursing manager...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...