Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
A sweep of genius in long-term care procurement
By
James M. Berklan
May 09, 2012
Just say “cheese” was my first reaction when I saw the notice.