Another encouraging courtroom lesson for nursing homes
By
James M. Berklan
Jun 27, 2024
The next time somebody trots out that old adage about the road to hell being paved with good intentions, tell them to … stick it in their ear.
Why providers should be thankful for the federal staffing mandate
By
James M. Berklan
Jun 06, 2024
There is undeniably a vein of good in the federal nursing home staffing mandate for providers otherwise fearing the worst.
The calm before the antipsychotics storm
By
James M. Berklan
May 30, 2012
If you’re a Daily McKnight’s reader, it’s a good thing. Otherwise, you might have never known that a federal measure calling for closer monitoring of antipsychotic drug use in nursing...
When blinding conditions open the eyes
By
James M. Berklan
Jan 27, 2016
It would be reasonable to think that a storm that caused dozens of deaths and the shutdown of federal government offices is a bad thing, a very bad thing. But you would be only half right.
Sun’s Matros brings goodwill to New Orleans
By
James M. Berklan
Apr 30, 2008
It’s hard to find pure “feel-good” stories nowadays. Really hard. Maybe that’s why the latest brainstorm from Rick Matros is so, well, charming. Matros, of course, is the hip 50-something who likes...
David fights on after long-term care Goliath decides to bow out
By
James M. Berklan
Aug 29, 2012
The headlines were big. Really big. And they involved a long-term care corporate giant settling yet another lawsuit. But they didn’t tell the story I really wanted to know about. And that you probably...
You make your own luck in this business
By
James M. Berklan
Feb 13, 2019
I think one of the saddest living-under-a-permanent-raincloud stories of recent years is the one about the long-term care administrator who tried to work at the beach but get sand in his keyboard and ruined...
Party delayed, but still as good as Gold(ie)
By
James M. Berklan
Jan 17, 2013
When postponing a birthday party and a small child is involved, it can be an excruciating delay. But when the celebrant is turning 112 years old, a postponement can be downright risky. Yet postpone is...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
A perfect time to learn what is truly expected of providers
By
James M. Berklan
Sep 04, 2019
I fear that we may be in the midst of a damaging cycle driven by unrealistic expectations, and Hurricane Dorian is going to show us why.