Another encouraging courtroom lesson for nursing homes
By
James M. Berklan
Jun 27, 2024
The next time somebody trots out that old adage about the road to hell being paved with good intentions, tell them to … stick it in their ear.
Why providers should be thankful for the federal staffing mandate
By
James M. Berklan
Jun 06, 2024
There is undeniably a vein of good in the federal nursing home staffing mandate for providers otherwise fearing the worst.
Hearts always play a role
By
James M. Berklan
Feb 15, 2012
It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
A long-term care truth: It’s not always about you
By
James M. Berklan
Oct 03, 2019
We are stronger together than we are apart.
When CMS follows through on a commitment
By
James M. Berklan
Jun 30, 2023
Well, we certainly can’t say the Centers for Medicare & Medicaid Services always misses with its promises.
Problems? Maybe it’s time to listen to Mom
By
James M. Berklan
Nov 17, 2022
Mom always was one of those teachers who was “rewarded” for being good. She got the biggest, rowdiest classes each year.
Nursing homes see the buck passed — the wrong way
By
James M. Berklan
Jun 09, 2022
Always at the mercy of government regulators and payments, nursing home operators are getting a classic lesson in what “passing the buck” means these days.