Editor’s Desk: Shameful ‘abuse’ icon debuts without regret
By
James M. Berklan
Dec 05, 2019
And so the day came when some 5% of nursing homes in the country were branded with their own “Scarlet Letter.” The letter, of course, was in the form of an open-palmed “stop” icon in a red circle.
Editor’s Desk: Everyone wins when you think of it this way
By
James M. Berklan
Nov 14, 2019
In our business, you know you’re doing something right when the “What about me?” implications start emerging.