I’m a big advocate of taking small steps in the direction of change. Perhaps your organization isn’t in the position of being able to upgrade the health insurance package or to install an onsite...
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...