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“Although these are less than ideal circumstances, we have all pulled together as a team. That extra bit of support and acknowledgement we get from leaders makes a difference. Simple things can go a...

Your opportunity as a manager is to find ways to connect your staff to the organization’s purpose and to each other.

A two-minute story. A tugging of the heart. An emotional connection. Stories are incredibly powerful.

When leaders recognize a “disconnect” between organizational values and visible symbols, they can make changes that align symbols with values.

Our comfort zone is that space where our thoughts, behaviors and actions fit a secure pattern that makes us feel safe and keeps things minimally stressful.

While the pandemic ripped its way across the world, another disease spread rampantly throughout our country: A virus of misinformation and disinformation — causing a widespread erosion of trust. We’re...

I recently made a 9-hour drive to visit my 7-year-old grandson, Jack. Living so far away, I don’t get to see him nearly as often as I’d like!

Do you remember the movie Field of Dreams? I loved that movie! It had charm, mystery, sentimentality, and a real feel-good ending.

Yes, the fundamental secret sauce for success is incredibly engaged employees who feel an emotional connection and commitment to their work and to their organization

Consider this truism: Your facility outcomes will never outperform the effectiveness of how your leadership team leads.